HERITAGE • CRAFTSMANSHIP • TIMELESS LIVING

Frequently Asked Questions

Everything you need to know about Studio15 products, craftsmanship and care.

01 What products does Studio15 offer? +

Studio15 offers a curated collection of premium home décor, including brass décor, decorative accessories, vases, candle holders, table décor, serving essentials, and timeless pieces designed to elevate modern and classic homes.

02 Why does Studio15 focus on brass? +

Brass is durable, timeless, and develops a beautiful natural patina over time. It has been part of Indian homes for generations and reflects our philosophy of creating décor that lasts for years, not seasons.

03 Are your products handcrafted? +

Many of our collections are handcrafted by skilled artisans, while others are carefully curated from trusted manufacturers who meet our quality standards.

04 Will brass products change colour over time? +

Yes. Pure brass naturally develops a rich patina with age. Many customers love this vintage character, while it can also be polished to restore its original shine whenever desired.

05 How should I care for my décor pieces? +

Simply wipe with a soft, dry cloth. Avoid harsh chemicals and abrasive cleaners. Brass products can be polished occasionally using a brass cleaner if you prefer a brighter finish.

06 Are your products suitable for gifting? +

Absolutely. Our collections are perfect for weddings, housewarmings, anniversaries, festive gifting, corporate gifting, and special occasions.

07 Do the products look exactly like the photographs? +

We photograph every product carefully. Since many pieces are handcrafted, slight variations in texture, finish, or colour make every piece unique.

08 How do I know if an item is in stock? +

Product availability is updated in real time on our website. If an item is sold out, you can join the waitlist to be notified when it becomes available.

09 Can I cancel or modify my order? +

Orders can usually be modified or cancelled before they are dispatched. Please contact our customer support as soon as possible after placing your order.

10 Do you offer bulk or corporate gifting? +

Yes. We offer special pricing and customised solutions for hotels, restaurants, interior designers, architects, corporate gifting, weddings, and bulk purchases.

11 Are Studio15 products made in India? +

We proudly support Indian craftsmanship and work with artisan communities and trusted manufacturers to bring thoughtfully curated products to your home.

12 How can I contact Studio15? +

You can reach our customer support through our Contact page or email us. Our team is happy to assist with product recommendations, order updates, or any other questions.

HERITAGE • CRAFTSMANSHIP • TIMELESS LIVING

Return & Replacement Policy

Everything you need to know about shipping, delivery, returns and payments at Studio15.

01

Returns

Due to the handcrafted and premium nature of our products, returns are accepted only if:
● The product arrives damaged
● You receive the wrong item
● The product has a manufacturing defect
Change-of-mind returns are generally not accepted.

02

Replacement

Eligible replacement requests must be raised within 48 hours of delivery with photographs and an unboxing video.

03

Refunds

Approved refunds are processed to the original payment method within 5–7 business days after inspection.

04

Cancellation Policy

● Orders can be cancelled before dispatch.
● Once shipped, cancellation requests cannot be accepted.